Refund Policy

All cancellations must be made in writing. Should the hirer wish to cancel a booking where the hirer has paid in either full or part for the booking the following refund terms shall apply:

  • 21 days or more notice 75% of the total booking cost will be refunded, excluding credit or debit card processing fees.
  • 14 days or more notice 50% of the total cost will be refunded excluding credit or debit card processing fees.
  • 7 days or more notice 25% of the total cost will be refunded, excluding credit or debit card processing fees.
  • Less than 7 days’ notice before the booking, all monies will be forfeited to the company and the full value of the trip will be due.
  • For the avoidance of doubt, in the event of cancellation by the hirer, all deposits are non-refundable.
    Cancellation of an event or holiday or “reason for travel” does not affect the hirer’s liability for the above cancellation fees and the monies will be due as if the vehicle was travelling.

    Should the Customer not have paid the amount set out above at the time of cancellation the balance shall become due immediately and shall be a debt owed to the Company. The Company may, at its sole discretion, engage the services of a debt collection agency to recover any unpaid amount together with interest and any debt collection charges.

    Cancellation by the company

    In the event that the Company is unable to provide a vehicle or vehicles to meet all or part of the customer’s booked requirements due to reasons of emergency, vehicle unavailability or a request by the hirer to unilaterally vary the agreed conditions, the Company may return all monies paid and without liability, cancel the contract.

    These do not apply to school run